Incident - Processing delays 11/16/2022

Incident Report for LifeSouth LIS

Resolved

This incident has been resolved.

Posted Nov 17, 2022 - 07:27 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2022 - 00:07 EST

Update

Investigation into the underlying cause for processing delays continues. Updates will be provided as soon as they are available.

We apologize for any inconvenience this causes, and are working on a resolution.

Posted Nov 16, 2022 - 22:13 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 16, 2022 - 21:02 EST

Investigating

We are currently investigating reports of processing delays.

***The NBTC system will be taken down at 07:20 Eastern for emergency maintenance.***

We apologize for any inconvenience this causes, and are working on a resolution.

Thank You,
The LifeSouth SD Team

Posted Nov 16, 2022 - 19:13 EST

This incident affected: Production - LifeSouth LIS Portal.